Terms of service

These terms apply when you use zodiapaws.com or buy from ZodiaPaws (“we”), a business based in the European Union. Contact: hello@zodiapaws.com.

1. For entertainment only

ZodiaPaws readings, reports, portraits and forecasts are for entertainment. Astrology isn't science, and nothing we write is health, diet, medical, training or behavioural advice for your pet. If you're worried about your pet's health or behaviour, please talk to a vet or a qualified trainer.

2. What we offer

• Free reading: your pet's sign, element and ruling planet, a first look at three sections and a Story card, sent to your email.
• Full report: ten sections written for your pet, a cosmic portrait made from your photo, a PDF and a printable certificate, delivered on screen and by email within minutes of payment (within a few hours if a report needs a human look first). The portrait follows as soon as it's painted.
• Gift voucher: a code for one full report, valid for 12 months from purchase, for one use.
• Weekly forecast: a monthly subscription for one pet, emailed every Monday.
• Report + 3 months of forecasts: the full report plus 13 weekly forecasts for one payment, with no subscription.
• Cosmic Calendar 2027: a printable 13-page calendar for January to December 2027 made for your pet, as a digital PDF (A4 or US Letter). Nothing is printed or posted. It's sold on its own, as an add-on to the full report, or with the report as a “Report + Calendar” gift voucher. The download link is emailed to you, usually within the hour (within a few hours if it needs a human look first), and keeps working. If there's no portrait of your pet yet, we need a photo before we can start. The moon and planet dates are worked out for your time zone and may differ by a day elsewhere.

The report text is written with the help of AI and the portrait is made with AI from your photo. We check reports before they're sent, but each one is unique and we can't promise how it will read or exactly how the portrait will look.

3. Ordering and prices

Prices are shown on the site in euros, or in US dollars for visitors in the US, before you pay. They're final: any VAT that applies is included. A special price (such as a launch price) is shown with the date it ends. Payment is handled by Stripe. The contract is made when Stripe confirms your payment, and we send a confirmation email.

Discount and free report codes are subject to the conditions shown with them, can't be exchanged for cash and can be used once unless stated otherwise.

4. The weekly forecast subscription

• The subscription renews every month at the price shown when you signed up, until you cancel. If the price changes, it applies to new subscribers only.
• Free trial: if you start a free trial with your report, the subscription becomes paid when the trial ends unless you cancel before then. We email you a reminder 7 days before the first payment.
• Cancel anytime from the “Manage or cancel” link in any forecast email. Your forecasts continue until the end of the period you've paid for.
• Pause for one or two months from the same page; nothing is charged while paused.
• If a payment fails, we email you and Stripe retries it. If it still can't be collected, the subscription ends.
• The report bundle's 13 forecasts don't renew. In the last week we offer to continue at the monthly price, and nothing happens unless you choose to.

5. Your right to withdraw

If you're a consumer in the EU, you usually have 14 days to withdraw from an online purchase. Reports and forecasts are digital content made for your pet: before paying (or redeeming a gift) you tick a box asking for immediate delivery and confirming that you lose the right to withdraw once the content has been delivered. We confirm that consent by email. For the report bundle, that box covers the report and its weekly forecasts. The Cosmic Calendar is digital content made for your pet too, and has the same box, on its own or together with the report; a “Report + Calendar” gift voucher keeps the right to withdraw until it's redeemed. The weekly forecast subscription has no such box: you can ask for a monthly payment back within 14 days of the charge, as our refund policy explains. You keep the right to cancel a subscription and the rights described in our refund policy, and your statutory rights if the content is faulty.

6. Your photos and details

You confirm that you may share the photos you upload (they're of your own pet, or you have permission). You keep the rights to your photos. You allow us to use them only to make your Story card and portraits (including a calendar's seasonal portraits); the original photo is deleted after 30 days. Please give accurate details, since the reading depends on them. Our privacy policy explains how we handle personal data.

7. Using your report and portrait

Your report, portrait, certificate, calendar and Story cards are for your personal use: keep them, print them, share them on social media and give them as gifts. Please don't resell them or use them commercially. We may not use your portrait or report in our own marketing unless you've said yes.

Your report link is private but not secret: anyone with it can see the report, so share it with care.

8. Using the site fairly

Don't upload anything unlawful, offensive or that isn't a photo of a pet, try to break or overload the site, or use it to send spam. We may refuse or cancel an order, with a refund, if these terms are broken.

9. Our responsibility

We do our best to keep ZodiaPaws working and your reports accurate to the details you gave. We're not liable for decisions made on the basis of a reading, given that readings are entertainment. Nothing in these terms limits liability that can't be limited by law, such as for intent or gross negligence, or your rights as a consumer. Otherwise, our total liability for any order is limited to the amount you paid for it.

10. Changes and law

We may update these terms; the version shown when you order applies to that order. These terms are governed by the law of the EU country where ZodiaPaws is based. If you're a consumer, you also keep the protection of the mandatory consumer law of the country where you live, and you can bring a claim there. If something goes wrong, please write to us first: most things are sorted out with one email.